Returns & Exchanges

Not satisfied with your purchase? We offer hassle-free returns and exchanges.

30-Day Return Guarantee

Return any unopened item within 30 days for a full refund or exchange.

How to Return

1

Contact Us

Email support@petnutrition.ca or call +16478193314 to initiate your return.

2

Get Return Label

We'll email you a prepaid return shipping label within 24 hours.

3

Package & Ship

Pack the item in its original packaging and attach the return label.

4

Receive Refund

Your refund will be processed within 3-5 business days of receipt.

Return Conditions

Items must be unopened and in original packaging

Return within 30 days of delivery

Include original receipt or order number

Items must be in sellable condition

Processing Times

Return approval:Within 24 hours
Refund processing:3-5 business days
Credit card refund:5-10 business days

Special Situations

Damaged Items

If your order arrives damaged, contact us immediately with photos of the damage.

  • • Full refund or replacement
  • • No need to return damaged items
  • • Expedited replacement shipping

Wrong Item Received

If we sent you the wrong item, we'll make it right at no cost to you.

  • • Keep the wrong item until replacement arrives
  • • Free return shipping for our mistake
  • • Priority processing for correct item

Need Help with a Return?

Our customer service team is here to help make your return as easy as possible.